Customer care
Returns
Not happy? We'll make it right.
5-day guarantee
Our refund and returns policy lasts 5 days. If 5 days have passed since your purchase, we can’t offer you a full refund or exchange. We do not offer free returns, you must purchase your own labels and pay for shipping costs. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as feta and olives cannot be returned. Additional non-returnable items: Gift cards Items that are on sale with a short date (one month or more) We are not responsible for the way UPS or USPS handles packages. If your item arrives damaged, you can file a claim online. This includes olive oil tins that may arrive to you damaged. We do our best to package them properly but in rare cases, they do arrive to you damaged. We do not file claims unless a package gets lost in the mail.
Damaged or incorrect items
Email a photo within 48 hours of delivery and we'll ship a replacement at no cost — no need to send anything back.
Perishables
For food-safety reasons, cheese and refrigerated items can't be returned, but we'll always resolve quality issues.