Customer care
FAQ
Answers to the questions we hear most.
Are your products really imported from Greece?
Yes. Every item is sourced directly from Mediterranean producers or their authorized importers.
Do you ship outside the U.S.?
Not yet — we currently ship to all 50 U.S. states, including Alaska and Hawaii.
Can I visit the store?
Absolutely. We're at 7717 5th Avenue in Bay Ridge, Brooklyn, open seven days a week!
Do you offer discount codes?
Join our newsletter for 10% off your first order, plus seasonal offers throughout the year.
What items are considered perishable?
Perishable items include products such as fresh pastries, refrigerated or frozen items, and any products that require temperature control.
Can perishable items be returned or refunded?
No. All perishable items are final sale and cannot be returned or refunded once shipped.
Can I change or cancel my order after placing it?
If your order has not yet been processed or shipped, we may be able to help. Please contact us as soon as possible via email at admin@mediterranean-marketplace.com. Once an order has shipped, it cannot be changed or canceled.